Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...

Design reports to analyze case data and provide insight into processes and workflows.

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...