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Pega Constellation Design System
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2 heures 35 mins
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 heures 54 mins
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
2 heures 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
1 day 8 heures 55 mins
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Design reports to analyze case data and provide insight into processes and workflows.
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
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