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Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    3 heures 20 mins

    Visible to: All users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Building the customer analytical data model

  • Module

    Building the customer analytical data model

    9 Rubriques

    1h 55 mins

    Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Building the Customer Insights Cache

  • Module

    Building the Customer Insights Cache

    9 Rubriques

    1h 45 mins

    Pega Customer Decision Hub '23 Visible to: All users
  • Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Adding a new property to an existing entity

  • Défi

    Adding a new property to an existing entity

    4 Tâches

    20 mins

    Visible to: All users
  • U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...

Creating a new entity

Running Pega Customer Decision Hub setup wizard

  • Défi

    Running Pega Customer Decision Hub setup wizard

    4 Tâches

    45 mins

    Visible to: All users
  • U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...

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