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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
2 heures 50 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Rubriques
30 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Defining a reporting strategy
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Module
Defining a reporting strategy
3 Rubriques
20 mins
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Designing reports with multiple sources
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Module
Designing reports with multiple sources
4 Rubriques
55 mins
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Voice AI components
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Module
Voice AI components
2 Rubriques
15 mins
Pega Customer Service 8.8 -
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Creating reports that combine data from multiple classes
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Défi
Creating reports that combine data from multiple classes
2 Tâches
30 mins
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...