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2 heures 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Design reports to analyze case data and provide insight into processes and workflows.
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
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