Case Management

Learn about Pega’s Case Management capability

初級

Case Management

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Identify the elements of a case life cycle: stages, processes, and steps

Identify the role of case status in case processing

Articulate the purpose of the Approve/Reject step in a workflow

Identify how goals and deadlines establish expectations for completing work

Identify the value of assigning and routing tasks to users

Differentiate between a user and a work queue

Send automated correspondence in a workflow

Describe how the search duplicate cases logic identifies duplicate cases

Describe how child cases can model work performed by different parties

トピック

Case Lifecycle

20 分

Multi-step Forms

5 分

Case Status

5 分

Assignment instructions

5 分

Service-Level Agreements

10 分

Routing work

15 分

Work approval

5 分

Email correspondence

10 分

Child cases

10 分

モジュールクイズ

5 分