Configuring common phrases for agents

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved phrases into their responses to customers in any text-based channel. This makes it easy for customer service agents to find and send the right reply.

初級

Agent Desktop

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Create a common phrase

Use a common phrase during an interaction

トピック

Adding a common phrase

5 分

モジュールクイズ

5 分