Configuring Digital Messaging Manager

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

初級

Chat and Messaging

Constellation

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Configure a Web Messaging connection and add the chat widget to a website.

Customize the appearance of your Web Messaging widget.

Implement Bring your own key (BYOK) encryption for web messaging connections.

Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative.

Switch channels during a chat interaction.

Set security options for the Web Messaging connection.

Configure proactive chat for the Web Messaging connection.

このモジュールは、下記のミッションにも含まれています。

Pega Digital Messaging v4

トピック

Setting up channels

10 分

Setting up Web Messaging

5 分

Bring your own key encryption for Web Messaging

5 分

Customizing the Web Messaging widget

5 分

Switching channels during a chat interaction

10 分

Configuring context data for Web Messaging

10 分

Digital Messaging Security

10 分

Configuring proactive chat for Web Messaging

10 分

モジュールクイズ

5 分