Pega Customer Service best practices

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques incorporated in App Studio. Learn best practices for designing the Interaction Portal to support your CSRs and for working with data models.

初級

英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe how App Studio supports a low-code development process.

Configure the customer composite view and portal search features to best support your CSRs.

Learn best practices for developing a data model for your application.

このモジュールは、下記のミッションにも含まれています。

Customer Service Developer v5

トピック

App Studio development

50 分

Interaction cases and service cases

5 分

Configuring the portal search

5 分

Best practices for data models

10 分

Sourcing data with autopopulated properties

5 分

モジュールクイズ

5 分