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モジュール

Pega Knowledge authoring

3 トピック

30 分

表示の対象:All users Applies to: Pega Customer Service '23, Pega Knowledge, Customer Service

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.

初級
Generative AI
英語

このモジュールを完了したら、以下の目的を達成できるようになります。

Create draft content and provide content attributes as needed.
Add references to other articles.
Add images and videos to articles.
Modify existing help content.
Archive and clone existing content.

このモジュールは、下記のミッションにも含まれています。

Pega Knowledge v5

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