Pega Knowledge

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other...

Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...

You have been asked to create content that provides customers with guidance through the process of remortgaging with U+ Bank. The goal of the content...

As a prompt manager for Pega Knowledge, you are tasked with updating the prompts currently used by knowledge article authors in your organization. To...

Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

U+Bank is implementing a new remortgaging process for their customers. A Taxonomy Manager has been tasked with ensuring that the Knowledge Management...

You have been tasked with updating the Debit card security at U+ Bank article, modifying the content body to add instructions for potential fraud...

Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...

In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...

U+Bank is going through a reclassification of their help content. As a Super User you are tasked with importing the current knowledge base of articles...