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Pega Process AI overview
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モジュール
Pega Process AI overview
2 トピック
20 分
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio in Pega Process AI™ context. Prediction Studio is...
Pega UX solution advantages
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モジュール
Pega UX solution advantages
7 トピック
1時間 30 分
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
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モジュール
Pega UX solutions
4 トピック
1時間
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Perpetual KYC with event-driven architecture
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モジュール
Perpetual KYC with event-driven architecture
3 トピック
35 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...
Predicting fraud
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モジュール
Predicting fraud
1 トピック
15 分
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Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...
Security Checklist awareness
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モジュール
Security Checklist awareness
1 トピック
20 分
Platform -
- What is the Security Checklist?
- How do I access the Security Checklist?
- How to use the Security Checklist?/What is the purpose?
- What happens if I...
Setting chat and messaging behavior
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モジュール
Setting chat and messaging behavior
4 トピック
35 分
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
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モジュール
Setting up Messaging AI
5 トピック
50 分
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Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Working in the Patient 360 profile
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モジュール
Working in the Patient 360 profile
8 トピック
1時間 35 分
Pega Care Management 8.7 -
Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...
Adding a duplicate Case search for BAs
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チャレンジ
Adding a duplicate Case search for BAs
4 タスク
15 分
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In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...