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Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega case management for designers

  • モジュール

    Pega case management for designers

    10 トピック

    1時間 50 分

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Constellation design system

Pega Express CDH Delivery

  • モジュール

    Pega Express CDH Delivery

    1 トピック

    20 分

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Pega Express introduction

Pega Express overview for Business Architects

Pega Express phases

Pega Express testing and validation

  • モジュール

    Pega Express testing and validation

    6 トピック

    1時間 15 分

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

Pega positioning for Business Architects

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