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Extending Constellation UI options

  • モジュール

    Extending Constellation UI options

    5 トピック

    1時間 10 分

    Pega Platform '23 Visible to: All users
  • Explore the integration of Constellation with Portals, SDKs, Web Embed, and the Constellation DX API to extend Pega Platform™ functionality beyond the...

Simulating an external data source

Field values

Integration setting management

Integrating external data

  • モジュール

    Integrating external data

    2 トピック

    20 分

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Keyed Data Pages

MLOps

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Next best action and customer interactions

Pega Customer Decision Hub for Collections

  • モジュール

    Pega Customer Decision Hub for Collections

    6 トピック

    45 分

    Pega Customer Service 8.8 Visible to: All users
  • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

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