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Pega Low-Code App Factory introduction

  • モジュール

    Pega Low-Code App Factory introduction

    2 トピック

    22 分

    Pega Platform 8.4 Visible to: All users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega UX solution advantages

  • モジュール

    Pega UX solution advantages

    7 トピック

    1時間 30 分

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

Pega Voice AI introduction

  • モジュール

    Pega Voice AI introduction

    2 トピック

    25 分

    Visible to: All users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Pega Web Mashup

Perpetual KYC with event-driven architecture

  • モジュール

    Perpetual KYC with event-driven architecture

    3 トピック

    35 分

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Promoting rule reuse with relevant records

Rule resolution

Script adherence

  • モジュール

    Script adherence

    3 トピック

    20 分

    Visible to: All users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

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