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Next best action in omnichannel environments
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モジュール
Next best action in omnichannel environments
2 トピック
25 分
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Organization of work for robots
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モジュール
Organization of work for robots
6 トピック
55 分
Pega Robot Manager 8.8 -
Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...
Pega Customer Decision Hub for Collections
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モジュール
Pega Customer Decision Hub for Collections
6 トピック
45 分
Pega Customer Service 8.8 -
Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...
Pega Customer Service Case Management Edition introduction
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モジュール
Pega Customer Service Case Management Edition introduction
3 トピック
20 分
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...
Pega GenAI
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モジュール
Pega GenAI
2 トピック
15 分
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Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Pega GenAI in 1:1 Pega Operations Manager
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モジュール
Pega GenAI in 1:1 Pega Operations Manager
2 トピック
20 分
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
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モジュール
Pega GenAI in Pega Customer Decision Hub
3 トピック
25 分
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...
Pega GenAI in Pega Customer Service
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モジュール
Pega GenAI in Pega Customer Service
4 トピック
25 分
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Learn how to make use of Pega GenAI™ features that aid CSRs in accessing knowledge, creating automated interaction summaries, suggesting responses...
Pega GenAI in Pega Platform
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モジュール
Pega GenAI in Pega Platform
4 トピック
30 分
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Learn how to apply Pega GenAI™ Autopilot features to generate Case Types, Data Models, sample data, and Personas to accelerate the application...
Pega GenAI in Pega Sales Automation
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モジュール
Pega GenAI in Pega Sales Automation
2 トピック
20 分
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Pega Sales Automation™ includes enhancements with Pega GenAI™, which can greatly improve the performance of sales representatives by streamlining...