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Email Manager portal

  • モジュール

    Email Manager portal

    6 トピック

    55 分

    Visible to: All users
  • The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Form autofill

  • モジュール

    Form autofill

    3 トピック

    20 分

    Visible to: All users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Intelligent routing

  • モジュール

    Intelligent routing

    4 トピック

    1時間

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Low code during the Build phase

  • モジュール

    Low code during the Build phase

    5 トピック

    55 分

    Visible to: All users
  • In the Build phase of Pega Express, you use Pega's low-code development platform to configure and test your application. Pega Platform leverages...

Pega Email Bot configuration

  • モジュール

    Pega Email Bot configuration

    3 トピック

    45 分

    Pega Platform 8.8 Visible to: All users
  • Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...

Pega Express CDH Delivery

  • モジュール

    Pega Express CDH Delivery

    1 トピック

    20 分

    Pega Customer Decision Hub 8.5 Visible to: All users
  • Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...

Pega Express introduction

Pega Express overview for Business Architects

Pega Express phases

Pega Express testing and validation

  • モジュール

    Pega Express testing and validation

    6 トピック

    1時間 15 分

    Visible to: All users
  • The goal of the Pega Express approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform provid...

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