In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...

The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...