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Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Design system history and definition
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モジュール
Design system history and definition
3 トピック
41 分
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This module explores how design systems evolved, defines what a design system is, and clarifies misconceptions. The module also introduces the basic...
Determination of user and business needs
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モジュール
Determination of user and business needs
4 トピック
47 分
Pega Platform 8.5 -
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...
Determining user and business needs
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モジュール
Determining user and business needs
4 トピック
47 分
Pega Platform '24 -
This module covers how Pega designers capture user needs and business needs for building enterprise applications. You also learn several industry...
Features of the Pega Constellation design system
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モジュール
Features of the Pega Constellation design system
5 トピック
1時間 15 分
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In this module, explore the principles, structure, and key elements of the Pega Constellation design system in more detail.
Features of the Pega Cosmos design system
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モジュール
Features of the Pega Cosmos design system
5 トピック
1時間 15 分
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In this module, explore the principles, structure, and key elements of the Pega Cosmos design system in more detail.
Pega case management for designers
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モジュール
Pega case management for designers
10 トピック
1時間 50 分
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In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.
Pega UX solution advantages
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モジュール
Pega UX solution advantages
7 トピック
1時間 30 分
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Preparing Customer Decision Hub for development
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モジュール
Preparing Customer Decision Hub for development
3 トピック
40 分
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...