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Email Manager portal
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モジュール
Email Manager portal
6 トピック
55 分
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Intelligent routing
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モジュール
Intelligent routing
4 トピック
1時間
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Measuring system performance
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モジュール
Measuring system performance
5 トピック
1時間 25 分
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Monitoring your contact center with Insights
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モジュール
Monitoring your contact center with Insights
2 トピック
15 分
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action in omnichannel environments
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モジュール
Next best action in omnichannel environments
2 トピック
25 分
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Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...
Pega Customer Service performance considerations
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モジュール
Pega Customer Service performance considerations
3 トピック
30 分
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Email Bot configuration
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モジュール
Pega Email Bot configuration
3 トピック
45 分
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Pega GenAI
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モジュール
Pega GenAI
2 トピック
15 分
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Learn how Pega GenAI™ helps enhance the application development experience and improves business processes and client interactions.
Pega GenAI in 1:1 Pega Operations Manager
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モジュール
Pega GenAI in 1:1 Pega Operations Manager
2 トピック
20 分
Pega Customer Decision Hub '23 -
In Pega 1:1 Operations Manager, learn how Automated insights combine the power and features of Pega Value Finder analysis with Pega GenAI™ to detect...
Pega GenAI in Pega Customer Decision Hub
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モジュール
Pega GenAI in Pega Customer Decision Hub
3 トピック
25 分
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Learn how to leverage Pega GenAI™ features that can aid you in streamlining the process of creating a treatment and generating a Persona in Pega...