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Case structure design
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モジュール
Case structure design
5 トピック
1時間 10 分
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Case structure is one of the most important considerations when designing an application. The topics in this module cover identification of individual...
Claim navigation in Pega Smart Claims Engine
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モジュール
Claim navigation in Pega Smart Claims Engine
5 トピック
1時間 20 分
Pega Smart Claims Engine for Healthcare 8.6 -
This module details the claims user interface, describes the components of an Internal Control Number (ICN), reviews claim identifiers, and describes...
Coexistence for Constellation service requests
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モジュール
Coexistence for Constellation service requests
5 トピック
40 分
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Coexistence for Theme UI-Kit service requests
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モジュール
Coexistence for Theme UI-Kit service requests
4 トピック
30 分
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Conduct usability testing
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モジュール
Conduct usability testing
3 トピック
20 分
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Usability testing is a method for determining how easy an application is to use by testing the application with real users in a controlled setting...
Configuring a CTI Link
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モジュール
Configuring a CTI Link
2 トピック
15 分
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The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring Pega Call
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モジュール
Configuring Pega Call
5 トピック
50 分
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The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Defining a reporting strategy
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モジュール
Defining a reporting strategy
4 トピック
1時間 55 分
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Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Defining the authentication scheme
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モジュール
Defining the authentication scheme
4 トピック
1時間 30 分
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In most cases, you want to authenticate users when they log into an application to establish who they are and that they are actually who they say they...