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Business Agility in 1:1 Customer Engagement
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ミッション
Business Agility in 1:1 Customer Engagement
5 モジュール
3 チャレンジ
3 時間 50 分
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Creating Customer Service data sources
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モジュール
Creating Customer Service data sources
1 トピック
10 分
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
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モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Configuring a data source
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チャレンジ
Configuring a data source
1 タスク
15 分
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As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Integrating external customer service data
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チャレンジ
Integrating external customer service data
5 タスク
30 分
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...