In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

In this module, learn how to refactor your existing Pega Customer Service™ service requests by using the two recommended design methodologies. The...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.