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Pausing and resuming Case processing

Pega case management for designers

  • モジュール

    Pega case management for designers

    10 トピック

    1時間 50 分

    Visible to: All users
  • In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Pega Customer Service Case Management Edition introduction

  • モジュール

    Pega Customer Service Case Management Edition introduction

    3 トピック

    20 分

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...

Pega Platform applications

Pega positioning for Business Architects

Pega Process AI overview

Pega tools that support Scrum for Business Architects

Perpetual KYC with event-driven architecture

  • モジュール

    Perpetual KYC with event-driven architecture

    3 トピック

    35 分

    Pega Client Lifecycle Management for Financial Services 8.8 Visible to: All users
  • Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Predicting fraud

Presenting suggestions for agents

  • モジュール

    Presenting suggestions for agents

    4 トピック

    35 分

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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