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Low-code defined
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モジュール
Low-code defined
5 トピック
50 分
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
eBusiness Services
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モジュール
eBusiness Services
4 トピック
40 分
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
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モジュール
Enriching data with third party providers
2 トピック
20 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Simulating an external data source
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モジュール
Simulating an external data source
1 トピック
25 分
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Field values
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モジュール
Field values
1 トピック
15 分
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Form autofill
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モジュール
Form autofill
3 トピック
20 分
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Integrating external data
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モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Pega Voice AI introduction
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モジュール
Pega Voice AI introduction
2 トピック
25 分
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Script adherence
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モジュール
Script adherence
3 トピック
20 分
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...