Search
Pega Customer Service Case Management Edition
-
ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Service requests
-
モジュール
Service requests
9 トピック
50 分
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Creating a new service request
-
チャレンジ
Creating a new service request
4 タスク
10 分
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Leveraging reports in the contact center
-
チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...