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24.1 Release notes

  • モジュール

    24.1 Release notes

    2 トピック

    25 分

    Pega Platform '24.1 Visible to: All users
  • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Accelerating application building with Pega GenAI Blueprint

  • モジュール

    Accelerating application building with Pega GenAI Blueprint

    3 トピック

    20 分

    Pega Platform '24.1 Visible to: All users
  • Learn how Pega GenAI™ Blueprint aims to change business leaders and project teams envision digital transformation initiatives. Blueprint introduces a...

Accessibility foundations

  • モジュール

    Accessibility foundations

    4 トピック

    50 分

    Visible to: All users
  • Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.

    For Dragon Naturally Speaking users, leverage...

Accessibility in your project plan

  • モジュール

    Accessibility in your project plan

    5 トピック

    1時間 5 分

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Best practices for building accessibility into Pega applications

  • モジュール

    Best practices for building accessibility into Pega applications

    5 トピック

    1時間 15 分

    Visible to: All users
  • Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...

Business case for accessibility

  • モジュール

    Business case for accessibility

    3 トピック

    35 分

    Visible to: All users
  • Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...

Content administration

  • モジュール

    Content administration

    10 トピック

    1時間 45 分

    Visible to: All users
  • Learn how to perform administrative tasks and prepare your organization to create content. Define the content taxonomy for your organization and...

Creating and testing personas

  • モジュール

    Creating and testing personas

    2 トピック

    15 分

    Visible to: All users
  • Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons...

Low-code defined

Monitoring your contact center with Insights

  • モジュール

    Monitoring your contact center with Insights

    2 トピック

    15 分

    Visible to: All users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

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