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Rule resolution
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モジュール
Rule resolution
5 トピック
1時間
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Reuse
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モジュール
Reuse
2 トピック
15 分
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When building an application in Pega Platform, consider packaging certain assets separately by version, to promote their effective reuse and minimize...
Reviewing log files
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モジュール
Reviewing log files
3 トピック
30 分
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Robotic automations in Citrix
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モジュール
Robotic automations in Citrix
4 トピック
35 分
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Routing email based on content
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モジュール
Routing email based on content
3 トピック
25 分
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Screen Analysis
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モジュール
Screen Analysis
1 トピック
10 分
1 -
In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...
Screen pops
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モジュール
Screen pops
2 トピック
15 分
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Security audits in Pega Platform
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モジュール
Security audits in Pega Platform
4 トピック
1時間 20 分
Pega Platform '23 -
Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...
Service requests
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モジュール
Service requests
9 トピック
50 分
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This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Web services
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モジュール
Web services
1 トピック
15 分
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...