Mission
End-to-end Pega Customer Decision Hub Implementation
22 Challenges
9 hrs 25 mins
The End-to-End Pega Customer Decision Hub Implementation mission presents a practical learning opportunity to build a Customer Decision Hub application from the ground up.
This mission focuses on testing your understanding of the fundamental concepts of Pega Customer Decision Hub™. The content provides you with hands-on experience to implement and manage a complete 1:1 Customer Experience implementation project.
In each challenge of the mission, you have the opportunity to encounter and overcome adversities that typically arise in a real-life project. The design of the use cases drives you to apply your knowledge, solidify your understanding of the concepts and build a strong foundation for future implementations.
Before you take this mission, ensure that you complete the recommended missions in the Pega Customer Decision Hub learning path.
For assistance or queries while taking the mission, please access our space in Pega Support Center.
Assignment Overview
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Challenge
Assignment Overview
1 Task
10 mins
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U+ Comms, a leading telecommunications company, has decided to utilize Pega Customer Decision Hub to improve its customer experience and provide...
Use Case - Data mapping workshop
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Challenge
Use Case - Data mapping workshop
2 Tasks
5 mins
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The project is about to commence, and U+ Comms needs to confirm whether the 1:1 communications data model is compatible with its existing data model.
...
Use Case - Running the Pega Customer Decision Hub setup wizard
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Challenge
Use Case - Running the Pega Customer Decision Hub setup wizard
2 Tasks
30 mins
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After the decisioning architects and business stakeholders completed the initial data mapping exercise, U+ Comms confirmed that the 1:1 communication...
Exercise setup - Development environment
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Challenge
Exercise setup - Development environment
1 Task
15 mins
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...
Use Case - Validating the application
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Challenge
Use Case - Validating the application
2 Tasks
30 mins
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The U+ Comms project team is now ready to initiate work on the project. As the system architect, validate the operators, access groups, and...
Use Case - Adding a new property to an existing entity
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Challenge
Use Case - Adding a new property to an existing entity
2 Tasks
15 mins
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After conducting a gap analysis, the project team identified the need to create a new property in the subscription entity: PreToPostPropensity. The...
Use Case - Extending the data model with a new association
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Challenge
Use Case - Extending the data model with a new association
2 Tasks
15 mins
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During the gap analysis, the project team found that the provided product holdings table did not match the requirements of U+ Comms and needed...
Use Case - Setting up data ingestion
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Challenge
Use Case - Setting up data ingestion
2 Tasks
20 mins
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The U+ Comms data warehouse team created the subscription and account data files, and their respective manifest files. IT built the technical...
Use Case - Importing data from a CSV file
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Challenge
Use Case - Importing data from a CSV file
2 Tasks
15 mins
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The U+ Comms data warehouse team was unable to complete the data integration for the product holding data of subscription on time. The business team...
Use Case - Installing the Behavioral Data accelerator component
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Challenge
Use Case - Installing the Behavioral Data accelerator component
2 Tasks
10 mins
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The U+ Comms business team wants to use the web activity data of its subscribers to improve the accuracy of its adaptive models in Pega Customer...
Use Case - Creating a new clickstream summary
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Challenge
Use Case - Creating a new clickstream summary
2 Tasks
30 mins
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The technical team has successfully developed the infrastructure for streaming web activity data, and the Pega Customer Decision Hub™ application...
Use Case - Loading actions and web treatments
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Challenge
Use Case - Loading actions and web treatments
2 Tasks
30 mins
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The U+ Comms business team is ready to start implementation and has prepared the actions and treatments in a CSV file format. The project team met...
Use Case - Defining customer engagement policies
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Challenge
Use Case - Defining customer engagement policies
2 Tasks
1 hr
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The project team has imported the actions and web treatments and built their associations. Now the business is ready to build group-level and action...
Use Case - Testing the engagement policies
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Challenge
Use Case - Testing the engagement policies
2 Tasks
45 mins
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The Decisioning Architect imported the subscription, account, and product holding data that is required for unit testing through data jobs and manual...
Use Case - Defining the starting population
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Challenge
Use Case - Defining the starting population
2 Tasks
10 mins
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In the initial phase of the project, U+ Comms will run the one-to-one outbound schedule to send outbound SMS messages to subscriptions.
Create a new...
Use Case - Creating a file output template
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Challenge
Use Case - Creating a file output template
2 Tasks
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use.
At this...
Use Case - Creating an external SMS treatment and action flow
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Challenge
Use Case - Creating an external SMS treatment and action flow
2 Tasks
30 mins
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In the initial phase of the project, the U+ Comms technical team plans to send a single SMS message to its subscriptions. The team wants to create an...
Use Case - Configuring 1:1 Always-on outbound schedule
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Challenge
Use Case - Configuring 1:1 Always-on outbound schedule
2 Tasks
15 mins
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In the initial phase of the project, the U+ Comms technical team wants to use the same SMS delivery infrastructure that is currently in use. The team...
Exercise setup - Orchestrator configuration
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Challenge
Exercise setup - Orchestrator configuration
2 Tasks
30 mins
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To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
Caution: This step...
Exercise setup - Business Operations environment
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Challenge
Exercise setup - Business Operations environment
1 Task
15 mins
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups and completing security checks...
Use Case - Creating a new contact policy
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Challenge
Use Case - Creating a new contact policy
2 Tasks
1 hr
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The migration of the applications to the Business Operations environment (BOE) is complete, and the change management process can begin. Now, all...
