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Module

Avoiding overexposure of actions in outbound

2 Topics

25 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English
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Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define contact limits and use suppression policies to pause actions for a given time period based on past customer behavior.

After completing this module, you should be able to:

List the types of contact policies
Explain how to avoid overexposure of actions using contact limits and suppression policies

Practice what you learned in the following Challenge:

Avoiding overexposure of actions in outbound

Available in the following mission:

Always-On Outbound Customer Engagement

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