Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define contact limits and use suppression policies to pause actions for a given time period based on past customer behavior.
After completing this module, you should be able to:
List the types of contact policies
Explain how to avoid overexposure of actions using contact limits and suppression policies
Practice what you learned in the following Challenge:
Avoiding overexposure of actions in outbound
Available in the following mission:
Always-On Outbound Customer Engagement