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Avoiding overexposure of actions in outbound

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Contacting a customer too frequently can have a negative impact on the customer's attitude toward further actions by your company. Learn how to define contact limits and use suppression policies to pause actions for a given time period based on past customer behavior.

After completing this module, you should be able to:

List the types of contact policies
Explain how to avoid overexposure of actions using contact limits and suppression policies

Practice what you learned in the following Challenge:

Avoiding overexposure of actions in outbound v5

Available in the following mission:

Always-On Outbound Customer Engagement v6

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