Learn about the most important stages in the implementation of the collections application. Starting with defining the criteria for the collections cases to enter the application (through accounts grouping, creating contact strategies, managing exceptions, negotiating payment plans, and evaluating promises to pay), you progress through each stage in the collections operations life cycle and learn about the major design topics with which the steps are associated.
After completing this module, you should be able to:
Identify the criteria for importing customer accounts into the collections application.
Recognize the grouping practices used in traditional collections operations.
Locate the collections-specific engagement policies and actions and identify the treatments with the highest probability of success in Pega Customer Decision Hub™.
Recognize the exceptions that trigger special circumstance processes.
Explain how the business can control what payment plan offers CSRs can present to the customers.
Outline how Pega Collections™ evaluates a promise to pay.
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