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Module

Configuring Digital Messaging Manager

Archived

4 Topics

45 mins

Visible to: All users
Beginner Pega Customer Service 8.6 English
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

After completing this module, you should be able to:

Configure a Web Messaging connection and add the chat widget to a website
Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative
Switch channels during a chat interaction
Set security options for the Web Messaging connection

Available in the following mission:

Pega Digital Messaging

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