Skip to main content


Creating a case from email

2 Topics

20 mins

Visible to: All users
Intermediate Pega Customer Service '23 Email English

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

After completing this module, you should be able to:

Map key information in email content to case properties
Configure a Create Case routing rule
Test inbound email to verify that case properties are populated from email content

Available in the following mission:

Email Bots for Pega Customer Service v6

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice