Skip to main content

Module

One-to-one customer engagement

3 Topics

25 mins

 Visible to: All users
Beginner Pega Customer Decision Hub 8.8 English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

To receive updates to this module follow uson twitter

After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach.
Describe the purpose of Next-Best-Action Designer and its user interface.

Available in the following missions:

Decisioning Consultant v5 Pega Customer Decision Hub Foundation v6

Topics

Next-Best-Action paradigm

5 mins

One-to-one Customer Engagement paradigm

10 mins

Pega Customer Decision Hub overview

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice