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Module

Organization records

4 Topics

1 hr 5 mins

 Visible to all users
Intermediate Pega Platform 8.2 Case Management English
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure
Differentiate between a work group and an organizational structure
Modify an existing organizational structure
Create a work group and a work queue

Topics

Organization records

10 mins

Work groups

10 mins

Updating an organizational structure

20 mins

Creating a work group and a work queue

20 mins

Module Quiz

5 mins

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