Skip to main content

Module

Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure.
Describe the relationship between Work Groups, Work Queues, and operators.
Modify an existing organizational structure.
Create a Work Group and a Work Queue.

Practice what you learned in the following Challenge:

Updating Assignment routing v8

Available in the following mission:

Case Management Intermediate v6

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice