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Mission

Case Management Intermediate

5 Modules

5 Challenges

4 hrs 45 mins

Visible to: All users
Intermediate
Pega Platform '24.2
Case Management
English

Continue learning about Case Management using Pega Platform™.

Available in the following mission:

Senior System Architect v7

The example applications and challenge environments in this mission use the Traditional UI architecture of Pega Platform™. For more information about the Traditional UI architecture, see Traditional UI architecture.

Complete all items labeled as Required to unlock the
mission exercise and test and earn your badge.

Extending Service-Level Agreement configurations

  • Module

    Extending Service-Level Agreement configurations

    2 Topics

    25 mins

  • In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Overriding Case Urgency

  • Challenge

    Overriding Case Urgency

    1 Task

    10 mins

  • Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Parallel processing

  • Module

    Parallel processing

    4 Topics

    35 mins

  • Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Configuring parallel processing

  • Challenge

    Configuring parallel processing

    4 Tasks

    20 mins

  • At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

Managing concurrent Case access

  • Module

    Managing concurrent Case access

    1 Topic

    15 mins

  • Learn how Pega Platform manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Configuring Case locking

  • Challenge

    Configuring Case locking

    1 Task

    10 mins

  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Flow Action processing

  • Module

    Flow Action processing

    2 Topics

    20 mins

  • In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Configuring Flow Action post-processing

  • Challenge

    Configuring Flow Action post-processing

    2 Tasks

    10 mins

  • Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

Organization records

  • Module

    Organization records

    3 Topics

    25 mins

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Updating Assignment routing

  • Challenge

    Updating Assignment routing

    2 Tasks

    10 mins

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

mission badge: Case Management Intermediate

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