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Mission

Case Management Intermediate

5 Modules

5 Challenges

5 hrs 20 mins

Visible to: All users
Intermediate Pega Platform 8.7 Case Management English

Continue learning about case management using Pega Platform™.

Available in the following mission:

Senior System Architect v4
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Extending Service-Level Agreement configurations

  • Module

    Extending Service-Level Agreement configurations

    2 Topics

    30 mins

  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

Overriding Case Urgency

  • Challenge

    Overriding Case Urgency

    1 Task

    10 mins

  • Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Parallel processing

  • Module

    Parallel processing

    4 Topics

    40 mins

  • Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...

Configuring parallel processing

  • Challenge

    Configuring parallel processing

    4 Tasks

    20 mins

  • At TGB, candidates for an open position are interviewed by multiple team members. The existing interview process in the HRApps application only allows...

Managing concurrent Case access

  • Module

    Managing concurrent Case access

    1 Topic

    15 mins

  • Learn how Pega Platform manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

Configuring Case locking

  • Challenge

    Configuring Case locking

    1 Task

    10 mins

  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Flow Action processing

  • Module

    Flow Action processing

    2 Topics

    25 mins

  • In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

Configuring Flow Action post-processing

  • Challenge

    Configuring Flow Action post-processing

    2 Tasks

    20 mins

  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

Organization records

  • Module

    Organization records

    3 Topics

    25 mins

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Updating Assignment routing

  • Challenge

    Updating Assignment routing

    2 Tasks

    20 mins

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...

mission badge: Case Management Intermediate

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