Mission
Case Management Intermediate
Archived
5 Modules
4 Challenges
5 hrs 55 mins
Continue learning about case management using Pega Platform™.
Available in the following mission:
Extending service-level agreement configurations
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Module
Extending service-level agreement configurations
Archived
4 Topics
40 mins
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In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Overriding case urgency
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Challenge
Overriding case urgency
Archived
2 Tasks
10 mins
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Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Parallel processing
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Module
Parallel processing
Archived
4 Topics
40 mins
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Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...
Configuring parallel processing
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Challenge
Configuring parallel processing
Archived
5 Tasks
20 mins
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At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...
Managing concurrent case access
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Module
Managing concurrent case access
Archived
4 Topics
30 mins
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You learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...
Flow action processing
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Module
Flow action processing
Archived
4 Topics
35 mins
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In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...
Configuring flow action post-processing
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Challenge
Configuring flow action post-processing
Archived
3 Tasks
20 mins
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Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
Organization records
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Module
Organization records
Archived
5 Topics
35 mins
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Updating assignment routing
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Challenge
Updating assignment routing
Archived
3 Tasks
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...