Mission
Case Management Intermediate
5 Modules
4 Challenges
5 hrs 55 mins
Continue learning about case management using Pega Platform™.
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Module
Extending service-level agreement configurations
4 Topics
40 mins
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In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
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Challenge
Overriding case urgency
2 Tasks
10 mins
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Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
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Module
Parallel processing
4 Topics
40 mins
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Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...
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Challenge
Configuring parallel processing
5 Tasks
20 mins
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At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...
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Module
Managing concurrent case access
4 Topics
30 mins
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You learn how Pega Platform™ manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...
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Module
Flow action processing
4 Topics
35 mins
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In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...
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Challenge
Configuring flow action pre- and post-processing
3 Tasks
20 mins
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Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...
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Module
Organization records
5 Topics
35 mins
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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
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Challenge
Updating assignment routing
3 Tasks
20 mins
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
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Mission Exercise
Case Management Intermediate
5 Tasks
1 hr 30 mins
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Tourist Car Rentals (TCR) is a small rental car company that serves customers vacationing on selected island locations. With significant growth in the...