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Mission

Case Management Intermediate

5 Modules

4 Challenges

5 hrs 55 mins

Visible to all users
Intermediate Pega Platform 8.5 Case Management English

Continue learning about case management using Pega Platform™.

  • Module

    Extending service-level agreement configurations

    4 Topics

    40 mins

  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

  • Challenge

    Overriding case urgency

    2 Tasks

    10 mins

  • Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

  • Module

    Parallel processing

    4 Topics

    40 mins

  • Configure a stage to run multiple processes in parallel to allow users to perform tasks independently. You learn how to configure a workflow that...

  • Challenge

    Configuring parallel processing

    5 Tasks

    20 mins

  • At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...

  • Module

    Managing concurrent case access

    4 Topics

    30 mins

  • You learn how Pega Platform manages multiple users accessing the same case, and configure case locking to avoid potential conflicts in production...

  • Module

    Flow action processing

    4 Topics

    35 mins

  • In Pega Platform™, you can add pre- and post-processing actions to a flow action to manipulate data. These actions enable you to add related tasks to...

  • Challenge

    Configuring flow action pre- and post-processing

    3 Tasks

    20 mins

  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

  • Module

    Organization records

    5 Topics

    35 mins

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

  • Challenge

    Updating assignment routing

    3 Tasks

    20 mins

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...

  • Mission Exercise

    Case Management Intermediate

    5 Tasks

    1 hr 30 mins

  • Tourist Car Rentals (TCR) is a small rental car company that serves customers vacationing on selected island locations. With significant growth in the...

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