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Module

Organization records

3 Topics

25 mins

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Intermediate Pega Platform 8.7 Case Management English

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure
Differentiate between a work group and an organizational structure
Modify an existing organizational structure
Create a work group and a work queue

Practice what you learned in the following Challenge:

Updating assignment routing

Available in the following mission:

Case Management Intermediate

Topics

Organization records

10 mins

Configuring teams

5 mins

Additional tasks for organizational records

5 mins

Module Quiz

5 mins

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