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Module

Organization records

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Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermediate
Case Management
English

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure
Differentiate between a work group and an organizational structure
Modify an existing organizational structure
Create a work group and a work queue

Practice what you learned in the following Challenge:

Updating Assignment routing v4

Available in the following mission:

Case Management Intermediate v3

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