Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermediate

Case Management

English

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure

Differentiate between a work group and an organizational structure

Modify an existing organizational structure

Create a work group and a work queue

Practice what you learned in the following Challenge:

Updating Assignment routing v4

Available in the following mission:

Case Management Intermediate v3

Topics

Organization records

10 mins

Configuring Work Groups and Work Queues

5 mins

Additional tasks for organizational records

5 mins

Module Quiz

5 mins