Module

Service requests

6 Topics

35 mins

Visible to all users

Intermediate

Pega Customer Service 8.7

Case Management

English

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and configuration options for each stage in the case.

After completing this module, you should be able to:

Define the different stages of a service request

Create a new service request

Control the behavior a service request using configuration settings

Practice what you learned in the following Challenge:

Creating a new service request

Available in the following mission:

Customer Service Low-Code Developer

Topics

Service request template

5 mins

Eligibility stage

5 mins

Intake stage

5 mins

Process request stage

5 mins

Resolve stage

5 mins

Configuring a service case

5 mins

Module Quiz

5 mins

Get Started with Community

Welcome to the new Pega Academy!

Service requests

After completing this module, you should be able to:

Practice what you learned in the following Challenge:

Available in the following mission:

Topics

Get Started with Community

Welcome to the new Pega Academy!

Service requests

After completing this module, you should be able to:

Practice what you learned in the following Challenge:

Available in the following mission:

Topics

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