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Module

Workflow basics

4 Topics

39 mins

Visible to: All users
Intermediate English
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In this module, learn how to use the workflows to identify process improvement opportunities and excess waste intuitively. Become empowered to make decisions to prioritize process improvement initiatives best.  

After completing this module, you should be able to:

Interpret the objective of the three different workflow scoring metrics
Evaluate which insights require the most immediate attention
Contrast the differences between workflow path variations and determine where improvements are needed
Employ the workflow (chart and table) to visualize keys variants in determining the most impact for improvement

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