Workflow tags

The Pega Workforce Intelligence™ portal provides a means to create, configure, and delete tags for workflow identification dynamically. Workflow tags enable users to evaluate the applications, screens, and various paths taken to complete a process. Further analysis of specific workflows allows users to focus on initiatives to improve processes and eliminate waste.

In order to create workflow tags, the user must have Administrator role access. 

Steps to create a workflow:

1. Navigate to Administration > Workflow Tags, click Add tag button to create new workflow tags.
2. Add the tag configurations, and then select Save.
   • Tag Name – Exclude these special characters in the tag name: { } and < >
   • Bounds – Set the Upper and Lower Bounds
3. A Begin and End tag is created with the tag name (for example, Begin Unequal Workflow and End Unequal Workflow).
   
4. To apply the tags, go to Application or the Screen Administration page to assign the Tags to applications or screens.
5. Apply the tag, which can now be found in tag list next to the application/screen
   

Lower Bound and Upper Bound: The lower bound and upper bound information is used to set the duration of workflows and remove any processes that are outliers. You can set the Lower and Upper bound duration can in seconds or minutes. The maximum setting is 999 seconds or 600 minutes.

• Lower Bound is the shortest amount of time a workflow with this tag can be set to
• Upper Bound is the longest amount of time a workflow with this tag can be set to

For example, if a workflow has a lower bound set to 300 seconds and an upper bound set to 10 minutes, the lower/upper bounds are used to ignore workflows that are longer than the upper bound (such as 10 minutes) or shorter than the lower bound (such as 30 seconds).