Pega Knowledge content authoring, approving and publishing

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia and reference other articles. Manage your content, edit articles without extra work, and archive or clone existing articles.

Additionally, you learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add rejection information, and then route the content back to the original author or a shared workbasket.

Beginner

English

After completing this module, you should be able to:

Create draft content and provide content attributes as needed.

Modify, archive and clone existing content.

Approve or reject draft content.

Publish or reject approved content.

Available in the following mission:

Pega Knowledge v6

Topics

Creating content

15 mins

Approving and rejecting content

5 mins

Publishing approved content

5 mins

Managing content

5 mins

Module Quiz

10 mins