Creating a Case from email

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Intermediate

Email

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Map key information in email content to case properties

Configure a Create Case routing rule

Test inbound email to verify that case properties are populated from email content

Disponível na seguinte missão:

Email Bots for Pega Customer Service v6

Tópicos

Case creation overview

5 min

Creating a Case from email

10 min

Quiz do módulo

5 min