Intelligent email

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Intermediate

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Define the components of the Pega Email Bot

State how Pega Email Bot integrates with an email channel in Pega Customer Service™

Configure suggested replies for email response

Configure suggested cases

Disponível na seguinte missão:

Email Bots for Pega Customer Service v5

Tópicos

What is Pega Email Bot?

5 min

Pega Email Bot in Pega Customer Service

5 min

Configuring a suggested reply

5 min

Quiz do módulo

5 min