Organization records

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

Intermediate

Case Management

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Describe the relationships between parts of the organizational structure

Differentiate between a work group and an organizational structure

Modify an existing organizational structure

Create a work group and a work queue

Disponível na seguinte missão:

Senior System Architect v1

Tópicos

Organization records

10 min

Work groups

10 min

Updating an organizational structure

20 min

Creating a work group and a work queue

20 min

Quiz do módulo

5 min