Pega 1:1 Operations Manager overview

Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega Customer Decision Hub™.

Beginner

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Explain the life cycle of a change request.

List the types of change requests.

Describe the various personas involved in change management process.

Disponível na seguinte missão:

Business Agility in 1:1 Customer Engagement v9

Tópicos

Building your business operations team

5 min

Lifecycle of a change request

5 min

Change request types

5 min

Quiz do módulo

5 min